Auto service garages

Technology / Big Data

The Give and Take for Garage Business Owners

Technology and Big Data touch Garage Operations creating opportunities and challenges at the same time. In this blog you will be provided some gives and takes from the perspective of most Garage Business Operators.

Cars with Automated Driving Levels 2, 3, 4 & 5 (SAE International Standard J3016)

The use of technology in newly manufactured vehicles is increasing exponentially.  Advanced technology is needed to progress from beginning level 1 driver assistance to level 5 full automation as seen below.


The more autonomous the vehicles become, cameras and radar are essential.  They are the eyes and ears for automated system.  Remember that the Gives and Takes below are from the perspective of most Garage Business Operators.


  • A long list of OE specifications detail when radar and cameras need to be recalibrated or tested. These numerous and extensive events will increase the need for vehicle service, if not maintenance too.
  • There are very few pieces of equipment needed and the costs look nominal to test or recalibrate the radar and cameras.
  • The steps and procedures are straightforward requiring only normative skill.


  • The indoor space required to meet the OE specifications will be a challenge – length, width and height. In 2017 a Repair Driven News article supplied by I-CAR stated that the work space requirement for front camera systems alone exceeds typical alignment bay size.  Then this year during an APPEX Session, we learned that the new OE work space requirements have increased to more than 18 meters plus the car in width, 20 meters plus the car in length and almost two stories high.  Also, the work must be performed inside a building.  This makes it difficult if not impossible for a large percentage of garage operations to meet OE camera/radar recalibration specifications.
  • Different systems and specifications that vary by make and model.
  • Increased liability for failure to meet OE specifications.
David Willett

David Willett

David has been a leader in the auto aftermarket and insurance industries for over 25 years. He was a major player in the development of all aspects including underwriting, actuarial, loss prevention and distribution for the one time market leader in the auto aftermarket space. Personally, David is active with charities like running marathon’s for Team World Vision and family.

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