We had a claim that resulted in our team being displaced from our franchise office. Intrepid Direct’s adjuster handling the claim was outstanding. On top of making all appropriate payments, she was personally involved in making sure we had everything we needed — a much different claims experience than we'd had in the past.

We're new to Intrepid Direct, but have had nothing but a good experience so far. As a 70+ location franchise operator, we were looking to save money without sacrificing the standard of service. Intrepid Direct has done just that. Filing a claim online is easy and they get back with you within 24 hours. We would definitely recommend their services to any size of business.

My experience with Intrepid Direct has been efficient, easy, and seamless from start-to-finish. Their follow up and customer service is fantastic, always answering questions within 24 hours or less. Insurance is usually tedious, intimidating, and cumbersome. But not with Intrepid Direct. The experience has been great, and they even saved me money compared to my previous policy. It’s been a win-win-win.

Intrepid Direct explained things in simple terms. I now have replacement cost, cyber, and pollution coverage I never had before – all for $9k less than what I was previously paying.

We were skeptical about going outside the local agents we’d been with for years. When we heard about Intrepid Direct, we reached out to a few franchisees we knew were clients and they all had good things to say. The price was right and the communication was great – so we switched. Our transition was smooth and while we’ve been lucky to only have a few claims so far, the entire Intrepid Direct team has been awesome to work with.

Two years ago, we had insurance through a franchisor-recommended provider. At first, the rates were great. However, less than a month before renewal, we found out rates were going to more-than-triple. After talking to another franchisee, we contacted Intrepid Direct. We’re glad we did. They bound coverage that met our requirements within 3 days and we ended up saving thousands of dollars.