Franchise Restaurants

Safety Guidelines for Delivery Drivers

As a delivery driver you have a much greater risk of accidents and injuries than other employees who take orders, prepare food or otherwise work in the restaurant.

Your priorities should be (1) taking the safest route, then (2) the expediency of delivery to the customer. Even though your company might have the fastest delivery times, safety is imperative!

The following areas of focus were developed for your protection AND the protection of the company, the customer and the general public. To ensure a positive and productive culture, please follow these guidelines.

1. The Driver is Responsible for Inspecting Their Vehicle Prior to the Day’s First Delivery.

  • The vehicle must have current, valid registration, proof of insurance and a valid inspection if required by the State of operation.
  • The vehicle must be in proper operational condition before making deliveries.
  • Check tires for proper inflation and that the tire tread is at least 5/32nds.
  • Inspect windshield wipers and fill wiper reservoir.
  • Check the windshield’s condition. Any cracks in the driver’s line of sight?
  • Ensure brakes are working properly.
  • Inspect headlights, tail lights, turn signals, brake lights and back up lights. If any are not working replace before starting the shift.
  • Ensure the horn is in working order.
  • Is the side and rear view mirrors in good condition and properly adjusted?
  • Ensure seatbelts are working properly.
  • Install appropriate signs identifying vehicle for franchise.

2. Safety on the Road and at Customer Locations is Imperative.

  • Seatbelts are required at all times while driving.
  • Due care and caution in the operation of the vehicle must strictly comply with all laws and safe driving rules of the road, including all speed limits, posted directional signs, and parking regulations.
  • When arriving at the customer location, avoid backing as much as possible. If you need
  • to back, do so only when you have a clear view of the parking space. When leaving, walk around your vehicle and check the underside and topside before you pull away from your space.
  • Pay attention to all walking surfaces when getting in and out of the vehicle, as well as stairs and walkways at customer locations. Do not run during a delivery as it increases the risk of a fall and saves little time.
  • Under no circumstances shall a driver operate the vehicle while under the influence of drugs or alcohol. Please inform your supervisor/manager of prescribed medication that may affect your mental and/or physical ability to drive safely.

3. Operate the Vehicle With a Minimum of Distractions. These Include, but are not limited to, the Following:

  • Cell phones may only be used when the vehicle is parked safely off the road or in a parking area. You must find a safe parking area to text or talk.
  • No eating in your vehicle on deliveries.
  • Loud music may distract the driver or impair the ability to focus on the driving task.
  • Listening to music on deliveries is not recommended, however, when done, the volume must be low.
  • Passengers are not allowed in the delivery vehicle unless approved by your supervisor/manager in advance.
  • When using GPS, minimize distractions by having a clear view of the road and often use voice control to allow your eyes to remain on the road.

4. A Safe Delivery is More Important than a Fast Delivery! Key Reminders to Prevent Accidents and Injuries Through Safety:

  • Always lock the vehicle when parked or in use.
  • Park in a safe well lighted area.
  • Never leave the vehicle running or leave keys in the ignition when making a delivery.
  • Do not deliver to a house that looks vacant. If in doubt, call the customer and request they meet you outside and/or turn on exterior lights.
  • Do not deliver to the back or side of a dark building.
  • Call 911 if something looks suspicious or dangerous in the area. Then, be certain to call your supervisor to report.
  • Carry less than $20 in cash or follow the specific guidelines for your restaurant on cash and credit cards.
  • Know in advance your company’s policy when a customer disagrees with their food, delivery, cost, etc.
  • Activate your vehicle’s remote alarm (if available) to draw attention to yourself if you feel threatened.

5. Be Prepared for Heavy Delivery Nights During Inclement Weather or Special Events:

  • Take extra precautions during special events, bad weather, when driving may be treacherous and when traffic is heavy.
  • Let customers know when placing their orders the delivery times will be longer due to the inclement weather or special events.
  • Wear enclosed toe, non-slip shoes when delivering in inclement weather.
  • Carry a flashlight to assist in walking on dark sidewalks and to find addresses.

Jim Miller

Jim’s claims career spans over 30 years managing claim teams for various regional and national carriers. Jim has extensive experience in management overseeing claims litigation and multi-line commercial and personal lines claims. During his free time he enjoys spending time with his family and bike trips with his wife on the rails to trails biking trails.