About Us

Direct Insurance meets Technology

Bringing franchisees the smartest solution

Who are we?

Our talented team is dedicated to offering business insurance in a more efficient way to add value to your business and provide a better insurance experience.

 

OUR LEADERSHIP TEAM

Bill Strout

President

Bill has been in the property casualty business for over 20 years, with diverse insurance and leadership experience, from underwriting, sales, and wholesale insurance. Bill’s father was an owner of an agency in Chicago, so he grew up in the business. His passions include time spent with his 3 kids and wife, traveling, and the Iowa Hawkeyes.

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Melissa Ainsworth

VP, Client Success

Melissa has been in the insurance industry since 2011 and earned her CPCU in 2015. Melissa and her team are committed to providing industry-leading service to Intrepid Direct's customers and prospective customers. Outside of work you'll find her chasing her toddler son, cheering on the Royals and Jayhawks, or planning her next travel destination!

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Dustin Turner

Chief Operating Officer

Dustin has been an Actuary in the property casualty business for over 10 years, earning his FCAS in 2011, and has had the opportunity to work with a wide-ranging variety of insurance products in the commercial lines, personal lines, and reinsurance spaces. Dustin enjoys taking walks with his wife and daughter.

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David Heger

David Heger

VP, Underwriting

David has been in the commercial insurance industry for more than 20 years and has earned the CPCU and AIS designations. He has extensive experience in many areas but the focus of his career has been in underwriting, operations, and leadership. David’s entire career has been spent with niche-focused specialty carriers; with experience in all regions of the country and all sizes of accounts. During his free time, David enjoys all things sports and spending time with his family.

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Jim Miller

VP, Claims

Jim’s claims career spans over 30 years, managing claim teams for various regional and national carriers. Jim has extensive experience in management, overseeing claims litigation and multi-line commercial and personal lines claims. During his free time he enjoys spending time with his family and bike trips with his wife on the Rails-to-Trails biking trails.

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Jacci Zach

Jacci Zach

Claims Director

Since 2001, Jacci has delighted in helping customers when they need it the most. At Intrepid Direct, Jacci and the entire Claims Department work every day to defy stale insurance stereotypes, partner with clients, and deliver exceptional results. In her free time, Jacci enjoys spending time outdoors – exploring Kansas City, hiking on vacation, or spending time with family and friends!

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Ty Shearon

Client Success Manager

Ty and his team are committed to providing industry-leading service to Intrepid Direct's customers and prospective customers. Outside of work he keeps busy experiencing all the milestones of his toddler son, spending time with his wife, and cheering on the Cardinals and the Blues.

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Alex Whittit

AVP, Sales

Alex began his insurance career in 2011, providing professional solutions for personal and commercial lines in both captive and brokerage agencies. He grew up around a family-owned business and entered the commercial insurance industry because he wanted to work with business owners. In his time away from work, you can find Alex at the lake, on the slopes, or cheering on Kansas City sports teams.

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Andy Williams

AVP, Sales

For nearly 20 years, Andy has been working with franchise organizations to obtain proper business coverage, using his experience working on both the Insurance Broker and Carrier side of the industry to better serve his clients. Andy and his team are focused on providing customers with an excellent service experience by better educating them on the insurance products available to protect their organization. In his free time, Andy enjoys spending time with his wife and 4 kids and playing the guitar.

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Vernon Woodin

Director, Software Engineering

Vernon leads our team of software and data engineers to develop, document, and maintain our entire suite of cutting edge web-based applications and back-end office systems.

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Joel Crampton

VP, Marketing

Joel has been a successful marketing leader for more than 15 years, with expertise in B2B and B2C marketing, sales, and business development. He leads Intrepid Direct's strategic marketing vision. In his free time, Joel enjoys coaching his kids in sports and planning future travel adventures.

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Need financing?

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Franchise-focused insurance meets franchise financing made simple.

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Financial Strength

Saving money is important, but protecting your business is the most important.

Intrepid Direct Insurance is a member company of a Fortune 500 company, which was established in 1967 and has over $6 billion in annual net premiums written. All of the group’s rated insurance companies, including Intrepid Insurance Company, carry an A+ (Superior) rating from A.M. Best.