Claims

When the unexpected happens we've got your back

We take pride in providing you the highest level of service.

Intrepid’s Claim Services

Although accidents are stressful when they happen, the claim process should not be. Our claims team responds to your claims needs using fairness and common sense to pro-actively resolve your claims. Our goal is to create personalized claim solutions and services tailored specifically for the needs of our customers. We continuously strive to improve our claims services to provide you the most helpful, friendly customer service in the business.

Contact Claims


7:30 AM – 4:30 PM CST

Download your state’s required Workers’ Compensation posting

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Commonly asked questions

Q

My employee is hurt. What do I do?

A
  • Always call 911 if your employee’s injury appears serious.
  • If it’s not an emergency, we recommend referencing the Panel List already provided to you. You can refer your injured employee to a doctor on this list if treatment is necessary.
  • Don’t forget to report the claim to Intrepid. To do so, click the File A Claim button on this page, select Work Comp and fill out the requested information. You will receive an acknowledgement within 24 hours.
Q

My policy includes Hired and Non Owned Auto coverage and my delivery driver just had an accident. What do I do?

A
  • If your employee was injured in the accident, provide instruction for seeking appropriate medical attention (See FAQ My employee is hurt. What do I do? for more information).
  • Secure photos of the vehicle damage and accident scene whenever possible.
  • Ask your driver to write down what happened in his or her own words.
  • Report the Hired & Non Owned Auto claim to Intrepid by clicking the File A Claim button on this page, selecting Hired & Non Owned Auto and answering the questions. You will receive an acknowledgement within 24 hours.
  • Making sure your driver also submits a claim to his or her own insurance company is just as important as submitting the claim to Intrepid.
Q

What’s considered a claim?

A

Insurance companies always tells you to report every claim, but what on earth is a claim?? When in doubt, ask us. That’s what we’re here for! In general terms, it depends on what kind of insurance policy you have! Here are some examples of common claim situations:

Hired & Non Owned Auto Policy

  • Delivery driver accidents in which the driver damages someone else’s car, house, fence, tree, etc. while using his or her own vehicle should always be reported.

Package Policy (Includes General Liability, Property, Owned Auto)

  • Accident and injuries, in or out of the store, that involve your customers should always be reported.
  • Damage to your property that you would like reimbursement for should always be reported.
  • Accidents involving vehicles scheduled on your policy should always be reported, regardless of who is at fault.

Work Comp Policy

  • When an employee is injured at work and it’s necessary to seek any type of medical treatment, a claim should be reported.

A claim can be reported by selecting File A Claim on this page and choose the selection that corresponds to your situation.

Q

Can I call you with questions?

A

Of course! We’d love to hear from you. Contact us in whichever manner works best for you:

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